Refund Policy
Last updated: [June 25, 2025]
We hope you love your purchase, but if you're not completely satisfied, we’re here to help.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@loreve.shop. If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as:
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Custom or personalized orders
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Intimate or sanitary goods (like lingerie or swimwear)
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Gift cards
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Sale items (if marked “final sale”)
Please contact us if you have questions about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, you’ll be automatically refunded to your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund.
Contact Us
If you have any questions about returns or refunds, feel free to email us at:
📧 support@loreve.shop